At Kanamae Illustrations, orders are usually dispatched within 2 business days. Express orders are typically delivered within 3 business days, while standard delivery usually arrives within 4 business days.

Returns are accepted within 14 days for non-custom items, provided they are unused and in their original condition. Custom artwork, personalised items, and digital products are non-refundable.

If your order arrives damaged or incorrect, please get in touch within 48 hours of delivery with photos of the issue so it can be resolved as quickly as possible.